Most existing clients don't seem to care about all the extra stuff, like, cut me off and tell me they don't want/won't use it.Īnd then the rest are upset that in the future they won't have anti-virus or $50 home visits anymore.Īctually had one client demand to speak to my manager to put them back on TTS because they thought I was forcing them to buy all this stuff they'd never use. Working at Geeksquad I've made a point of explaining the change to anyone picking up their device seeing as if they're coming to us I don't expect them to be able to read an email.
It was great to be able to make a callout to the team that I attached TotalTech to those items and then have multiple coworkers and leaders having a good time with it on the radio lolĪny different kinds of experiences that you guys have had with offering it? And again, any thoughts on it now with the bit of time we've had it compared to previous TTS? Would love to hear it! All it took was answering a few questions after offering, mostly "does it cover computers AND TVs?" when it came to the protection plans. Definitely at least some more interest and excitement in my experience so far.Īlso with a specific sale, I got one from front end today on a phone charger, a doll, and some plushies (that I keep at front lanes for display). Even if customers say no, they've been taking pamphlets home more after hearing some base info unlike the old TTS pamphlets. Personally I've had a decent amount of great interactions about it. Just want to see how everyone is feeling about the new TotalTech compared to the old version, what your experiences with it have been like with customers and peers, etc.
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